Hey guys,
First of all, sorry to hear that you're quitting. We've put a lot of work into making this game better (including adding many many free mythicals for all players, creating a new campaign, a new shop, 2v2 battles, 3v3 battles to name a few) and we will keep working on that. I hope you will come check out our game again after some time and see some of what else we've in store!
There's a lot more coming and I think you'll be pleasantly surprised.
As for the rest... We truly appreciate feedback, we discuss it all and have regular discussions about it, however, we're looking for constructive feedback. We are people too, we do what we can but we don't really need dramatic statements based on fairly broad assumptions.
This game is still doing really well (growing actually!). While it's true there's people who work and live on this game, our aim (and why we do this to begin with) is to entertain as many players as possible as thoroughly as possible.
Despite some hiccups (we all make mistakes) I think you'll find we've added a *lot* of great content to that end.
There will be more of that if you stay tuned

Including a *big* balance update!
There is no "downfall" of SM, as much as you say it that simply is not the case (Ilona said as much before), quite honestly if you feel that the game is having a "downfall" it may be time to take a break, I think when you come back you'll find a lot new content to enjoy.

I'm locking this to prevent falling into repetition, feel free to make (new) suggestions as always, though!
Hope you'll be back, Doom!